Maintenance
We like to enable our customers to pre-plan and budget equipment maintenance costs. Therefore, we offer maintenance contracts at different service levels providing the following benefits:
- Reduced equipment down time
- Priority service for repairs or exchanges
- No additional repair costs
- No additional shipment or travel expenses
Customers can choose between the levels below.
Recommended Maintenance Packages
| Maintenance | Basic Service Contract | Full Service Contract | Assurance Warranty Extension | |
| S-TECH 400-x | S-TECH 200-x | S-TECH 300-x | S-TECH 100-x | Item number |
| X | X | X | X | Maintenance of one device on customer site within 12 months |
| X | X | X | X | All travel expenses for the on-site maintenance visit included |
| X | X | X | X | Free replacement of all wear parts (parts that are expected to wear out must be maintained or replaced on a regular basis) |
| X | X | X | X | Free firmware and software updates |
| X | X | X | 24-hour response by phone or e-mail (if contacted via hotline or support e-mail) | |
| X | X | X | Free access to m2p-labs technical support (via hotline or support e-mail) | |
| X | 20% discount on parts if repair is needed | |||
| X | X | Free repair service in the case of device breakdown; includes all spare parts, labor and shipping costs |
Contact our Sales Team!
Europe
E-mail: info(a)m2p-labs.com
Phone: +49-2401-805-335
USA/Canada
E-mail: infoUS(a)m2p-labs.com
Phone: +1-631-501-1878
Asia/Pacific
E-mail: infoAsia(a)m2p-labs.com
Phone: +852 6092 6778