Technical & Application Support

With their broad experience in handling the systems and disposables, our specialists would be happy to help you, too. 

If you have any technical questions, please contact our service team. One of our application specialists will help you directly.

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Dear customers,

Due to the Corona virus and the security precautions associated with it, we are no longer able to maintain our telephone support as usual. 
If you have any problems or questions, please send an e-mail to support(a) We will process your request as soon as possible.

Thank you for your understanding!

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E-mail: support(a)
Phone: +49-2401-805-335



E-mail: supportUS(a)
Phone: +1-631-501-1878


Asia Pacific

E-mail: supportAsia(a)
Phone: +852 6092 6778 


Return of Material

Please complete the form "Declaration of Safety for Repairs, Maintenance and Returned Goods" and attach it to the shipment of your device.